Family autumn in Krynica - relax with breakfast and 2 kids stay Free!
Pobyt 2 dzieci GRATIS
Family autumn in Krynica - relax with breakfast and 2 kids stay Free!
from 291PLN /pers./night
Autumn Relaxation - stay with breakfast and dinner
Last minute!
Autumn Relaxation - stay with breakfast and dinner
from 323PLN /pers./night
Magical autumn weekend with HALLOWEEN
Moc atrakcji w cenie
Magical autumn weekend with HALLOWEEN
from 390PLN /pers./night
Organise your event in the largest conference centre in the Beskid Mountains! Czarny Potok**** is all about individual approach and top-level service. Contact us to select an offer tailored perfectly to the needs of your group.
First minute!
Winter BREAK 2027 in the mountains - includes breakfast & dinner
from 455PLN /pers./night
Czarny Potok**** is an ideal place for a family holiday. A number of amenities, such as - a specially prepared menu, or a wide range of attractions will make every toddler feel like a VIP guest!
Family autumn in Krynica - relax with breakfast and 2 kids stay Free!
Pobyt 2 dzieci GRATIS
Family autumn in Krynica - relax with breakfast and 2 kids stay Free!
from 291PLN /pers./night
Autumn Relaxation - stay with breakfast and dinner
Last minute!
Autumn Relaxation - stay with breakfast and dinner
from 323PLN /pers./night
Magical autumn weekend with HALLOWEEN
Moc atrakcji w cenie
Magical autumn weekend with HALLOWEEN
from 390PLN /pers./night
Family autumn in Krynica - relax with breakfast and 2 kids stay Free!
Pobyt 2 dzieci GRATIS
Family autumn in Krynica - relax with breakfast and 2 kids stay Free!
from 291PLN /pers./night
Autumn Relaxation - stay with breakfast and dinner
Last minute!
Autumn Relaxation - stay with breakfast and dinner
from 323PLN /pers./night
Magical autumn weekend with HALLOWEEN
Moc atrakcji w cenie
Magical autumn weekend with HALLOWEEN
from 390PLN /pers./night
+48 18 530 30 00 recepcja@hotelczarnypotok.pl
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Hotel Czarny Potok Resort SPA & Conference***** Krynica Zdrój, Krynica-Zdrój
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FAQ – Frequently Asked Questions

Planning a stay at Hotel Czarny Potok Resort SPA & Conference***** in Krynica-Zdrój? We have gathered answers to the most frequently asked questions about rooms, attractions included in your stay, swimming pools, SPA, family stays, restaurants, travelling with pets, skiing, weddings, conferences and reservations.
HOTEL, LOCATION AND TRANSPORT
Where is Hotel Czarny Potok located?
Hotel Czarny Potok Resort SPA & Conference***** is located at 65 Czarny Potok Street in Krynica-Zdrój, at the foot of Jaworzyna Krynicka, surrounded by the Beskid Sądecki Mountains.
How many stars does Hotel Czarny Potok have?
Hotel Czarny Potok Resort SPA & Conference in Krynica-Zdrój is a five-star hotel.
How far is Hotel Czarny Potok from Jaworzyna Krynicka?
The hotel is located approximately 900 metres from the lower station of the Jaworzyna Krynicka gondola lift. This makes it a convenient location both for skiers in winter and for guests planning mountain trips during the rest of the year.
Is free parking available at Hotel Czarny Potok?
Yes. Guests of Hotel Czarny Potok can use the free hotel parking. The number of parking spaces is limited.
Can I use public transport to get from the hotel to the centre of Krynica-Zdrój?
Yes. There is a stop for free local public transport next to the hotel, providing convenient connections towards the centre of Krynica-Zdrój.
What are the hotel check-in and check-out times?
Check-in begins at 3:00 p.m. and check-out is until 11:00 a.m.. The hotel reception is open 24 hours a day.
ROOMS AND STAY
How many rooms does Hotel Czarny Potok have?
Hotel Czarny Potok offers 239 comfortable rooms and suites located in buildings forming an extensive resort at the foot of Jaworzyna Krynicka.
Do all rooms at Hotel Czarny Potok have balconies?
Not all rooms have balconies, although most rooms have a balcony. If having a balcony is important to you, please mention this when making your reservation. Rooms with balconies are subject to availability.
Can rooms at Hotel Czarny Potok be located next to each other?
Yes. Subject to availability, the hotel can allocate rooms located next to each other. We recommend making this request when booking your stay.
Can a travel cot be provided for a child?
Yes. A travel cot can be provided free of charge for one child up to 3 years old. Please request it in advance by contacting reception on +48 18 530 30 00.
Do Junior Suites have a door separating the living room and bedroom?
Yes. Junior Suites have an internal door separating the living room from the bedroom. This is particularly convenient for families with children.
Can I stay at Hotel Czarny Potok with a dog or another pet?
Yes. Hotel Czarny Potok is pet-friendly. Pets are welcome for an additional fee of PLN 115 per night. Four-legged guests receive a pet bed, bowls and a blanket.
ATTRACTIONS INCLUDED IN YOUR STAY
What attractions are included in the price of a stay at Hotel Czarny Potok?

Many attractions at Hotel Czarny Potok***** are included in the price of your stay. Guests can enjoy, among others:

  • indoor swimming pool,
  • seasonal heated outdoor swimming pool,
  • jacuzzis and brine bath,
  • saunas,
  • 18+ sauna area with a jacuzzi and experience shower,
  • outdoor Finnish saunas with a jacuzzi,
  • 4-lane bowling alley,
  • 36-hole mini golf,
  • billiards and table tennis,
  • Gaming Room with consoles and F1 racing seats,
  • Kids Club with all-day children's activities,
  • summer beach area with canopies and a volleyball court,
  • indoor and outdoor gyms,
  • tennis court,
  • multi-purpose sports court,
  • library.

Guests can also benefit from Concierge assistance and free parking. Adult guests can also enjoy a glass of Prosecco with breakfast.

Some outdoor attractions are seasonal and their availability depends on weather conditions.

Is there a bowling alley at Hotel Czarny Potok?
Yes. The hotel has a 4-lane bowling alley. Advance booking is required.
Does Hotel Czarny Potok have mini golf?
Yes. The resort has a five-level mini golf course with 36 holes. The attraction is seasonal and its availability may depend on weather conditions.
Does Hotel Czarny Potok have a tennis court and sports court?
Yes. The hotel has a tennis court and a multi-purpose sports court suitable for activities including volleyball, basketball and football.
Can I enjoy an active holiday without leaving the resort?
Yes. Swimming pools, gyms, bowling, mini golf, a tennis court, multi-purpose sports court, billiards, table tennis, Gaming Room and children's attractions make it possible to enjoy an active stay without leaving the hotel grounds.
SWIMMING POOLS, AQUA, SPA & WELLNESS
Does Hotel Czarny Potok have a swimming pool?
Yes. The hotel has an indoor swimming pool and a seasonal heated outdoor swimming pool. The Aqua area is available to hotel guests as well as external visitors, subject to prior confirmation of availability.
What are the opening hours of the swimming pool at Hotel Czarny Potok?
The Aqua area is open from 7:00 a.m. to 11:00 p.m.. Opening hours may be subject to change. From 9:00 p.m. to 11:00 p.m., the swimming pool is available exclusively to guests aged 17 and over.
Is access to the swimming pool included in the price of the stay?
Yes. Access to the Aqua area is included in the stay for Hotel Czarny Potok guests.
Can non-hotel guests use the swimming pool at Hotel Czarny Potok?
Yes. The swimming pool is also available to visitors who are not staying at the hotel. Please confirm availability with the lifeguard in advance by calling +48 18 530 30 03. Tickets can be purchased at the hotel's main reception.
How much does swimming pool access cost for non-hotel guests?
A 2-hour ticket costs PLN 100 per adult and PLN 80 per child aged 0–12. Please confirm availability before arrival by calling +48 18 530 30 03.
Are there saunas at Hotel Czarny Potok?
Yes. Guests can enjoy saunas, an 18+ sauna area with a jacuzzi and experience shower, as well as outdoor Finnish saunas with a jacuzzi.
Does Hotel Czarny Potok have an adults-only area?
Yes. The hotel has an 18+ sauna area for adult guests. In addition, from 9:00 p.m. to 11:00 p.m. the swimming pool is available exclusively to guests aged 17 and over.
Does Hotel Czarny Potok have a SPA?
Yes. The hotel is home to Górskie SPA, offering a wide range of massages and face and body treatments. There are 9 treatment rooms.
Can non-hotel guests use Górskie SPA?
Yes. Górskie SPA is also available to non-hotel guests. You do not need to book an overnight stay to enjoy massages and treatments. Advance booking is recommended due to availability.
What are the opening hours of Górskie SPA?
The SPA & Wellness reception is open daily from 9:00 a.m. to 9:00 p.m.. Treatments can be booked by calling +48 18 530 30 04.
Does Hotel Czarny Potok have a gym?
Yes. The hotel has indoor and outdoor gyms. The indoor gym is available to hotel guests 24 hours a day.
CHILDREN AND FAMILIES
Is Hotel Czarny Potok a good hotel for families with children?
Yes. Hotel Czarny Potok***** in Krynica-Zdrój offers extensive facilities for families with children, including a Kids Club with all-day activities, Gaming Room, swimming pools and children's pool, bowling, mini golf and an outdoor playground, as well as numerous seasonal attractions.
Is there a Kids Club at Hotel Czarny Potok?
Yes. The hotel has a Kids Club where younger guests can enjoy a ball pool, tunnel maze, toys and ride-on toys.
What are the Kids Club opening hours?
The Kids Club is open daily from 9:00 a.m. to 9:00 p.m., allowing younger guests to enjoy the hotel's attractions throughout the day.
Does Hotel Czarny Potok offer all-day activities for children?
Yes. The hotel provides all-day children's activities from 9:00 a.m. to 9:00 p.m.. The programme includes a variety of games and activities led by the entertainment team and changes depending on the date, season and current schedule.
Does Hotel Czarny Potok have a Gaming Room?
Yes. The hotel has a Gaming Room equipped with 8 consoles, 2 F1 racing seats and 2 VR stations. Use of the VR stations is subject to an additional charge.
Is there a children's pool?
Yes. The Aqua area includes a children's pool for younger guests.
Is there an outdoor playground at Hotel Czarny Potok?
Yes. There is an outdoor children's playground on the hotel grounds.
RESTAURANTS AND DINING
What time is breakfast served?
Breakfast is served from 7:30 a.m. to 10:30 a.m.. Depending on hotel occupancy, breakfast may be served as a buffet or as a served meal.
What time is dinner served?
Dinner is served from 5:00 p.m. to 8:00 p.m.. Depending on hotel occupancy, dinner may be offered as a buffet or as a served meal.
Can I add dinner to my stay at Hotel Czarny Potok?
Yes. Dinner can also be purchased during your stay. The price is PLN 130 per adult and PLN 70 per child.
What restaurants are available at Hotel Czarny Potok?
Hotel Czarny Potok is home to Jan Kiepura Restaurant, Chopin Restaurant and the Italian Restaurant. Guests can also enjoy the Lobby Bar and Chata Góralska.
Is Jan Kiepura Restaurant open to non-hotel guests?
Yes. Jan Kiepura Restaurant is also open to non-hotel guests. You can visit the restaurant for lunch or dinner without booking an overnight stay.
What type of cuisine does Jan Kiepura Restaurant serve?
Jan Kiepura Restaurant serves signature cuisine combining European inspirations with regional flavours. One of the restaurant's specialities is steaks prepared in a Mibrasa oven.
What are the opening hours of Jan Kiepura Restaurant?
Jan Kiepura Restaurant is open daily from 1:00 p.m. to 10:00 p.m..
SKIING, MOUNTAINS AND HOLIDAYS
Is Hotel Czarny Potok a good choice for a skiing holiday?
Yes. The hotel is located approximately 900 metres from the lower station of the Jaworzyna Krynicka gondola lift, making it a convenient base for guests planning a winter holiday and skiing in Krynica-Zdrój.
Is Hotel Czarny Potok a good choice for a summer holiday and mountain trips?
Yes. The hotel is located at the foot of Jaworzyna Krynicka in the Beskid Sądecki Mountains. It is a convenient base for mountain hikes and walks while also offering extensive leisure facilities, SPA & Wellness and attractions for the whole family.
WEDDINGS AND SPECIAL OCCASIONS
Can I organise a wedding at Hotel Czarny Potok?
Yes. Hotel Czarny Potok organises weddings and wedding receptions in Krynica-Zdrój. Extensive dining facilities, event spaces, accommodation for guests and the mountain setting make it possible to organise both the wedding reception and the entire wedding stay in one location.
Can wedding guests stay overnight at Hotel Czarny Potok?
Yes. Thanks to the hotel's extensive accommodation facilities, wedding guests can stay directly at Hotel Czarny Potok, combining the wedding reception with a comfortable overnight stay in one location.
Can other special occasions be organised at Hotel Czarny Potok?
Yes. The hotel also organises a variety of family celebrations and special occasions. The venue, menu and event format can be tailored to the type of celebration and number of guests.
CONFERENCES, EVENTS AND CORPORATE STAYS
Can I organise a conference or training event at Hotel Czarny Potok?
Yes. The hotel offers extensive MICE facilities with 14 meeting rooms and approximately 1,700 m² of conference space. The hotel can host conferences, training sessions, business meetings as well as hybrid and online events.
How many people can the largest conference room accommodate?
The largest event spaces at Hotel Czarny Potok can accommodate major events. Chopin Hall can accommodate up to approximately 500 people in theatre-style seating.
Can Hotel Czarny Potok organise team-building trips?
Yes. The hotel combines accommodation, dining, conference facilities and a wide range of attractions, making it possible to organise comprehensive team-building and incentive trips in the mountains.
RESERVATIONS AND CONTACT
How can I book a stay at Hotel Czarny Potok?
You can book your stay directly online through the official Hotel Czarny Potok website or contact the reservations department by calling +48 18 530 30 01.
Is it worth booking directly through the Hotel Czarny Potok website?
When booking directly through the official Hotel Czarny Potok website, guests have access to current stay packages, special offers and booking conditions provided directly by the hotel.
Can I buy a gift voucher for Hotel Czarny Potok?
Yes. The hotel offers gift vouchers that can be used for stays or selected hotel services. The current selection of vouchers is available on the Hotel Czarny Potok website.
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